Published occupation directory
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Showing 457–480 of 565 published occupations · page 20 of 24
Retail, sales and customer experience
Customer service representatives answer questions and settle problems for customers by phone, email, chat, or across a counter. They look up account and order records, explain policy in plain language, arrange remedies such as replacements or credits, and write up what happened.
Retail, sales and customer experience
Call centre agents work a queue of inbound or outbound calls, following scripts or standard procedures set by the employer. Between calls they update records, and the shape of the day is set by call volumes, scheduled breaks, and quality monitoring.
Retail, sales and customer experience
Contact centre team leaders supervise a group of agents. They watch queues and service levels through the day, coach agents using recorded calls, and take the calls where a customer asks for a manager. The role sits between front-line agents and operations management.
Retail, sales and customer experience
Technical customer support representatives help customers get a product or service working again. They diagnose faults over phone, chat, or a ticketing system, walk users through fixes step by step, and hand genuine defects to engineering or field service with the evidence attached.
Retail, sales and customer experience
Complaint resolution specialists take the cases front-line staff could not settle. They investigate what actually happened, weigh the customer's account against records and policy, decide on a remedy within their authority, and explain the decision in writing.
Retail, sales and customer experience
Inside sales representatives sell from an office or from home rather than by visiting customers. They work leads and existing accounts by phone, email, and video call, prepare quotes, and move opportunities through to a confirmed order.
Retail, sales and customer experience
Outside sales representatives sell face to face, travelling a territory to meet buyers at their own premises. They demonstrate products, negotiate terms within limits their employer sets, and keep long-running accounts alive between orders.
Retail, sales and customer experience
Automotive sales consultants sell new or used vehicles from a dealership. They match what a buyer needs and can afford to the stock on the lot, arrange test drives, and take the customer through trade-in, financing, and delivery paperwork.
Retail, sales and customer experience
Real estate agents represent buyers or sellers in property transactions. They list and market properties, run viewings, advise on offers, and carry a deal through to closing while working under a licensed brokerage.
Retail, sales and customer experience
Real estate brokers hold a higher-level licence than agents and may operate their own brokerage. They supervise the transactions their agents write, control client money held in trust, and carry responsibility for the brokerage's compliance with real estate law.
Retail, sales and customer experience
Property managers look after buildings on behalf of their owners. They collect rent, arrange repairs and maintenance, deal with tenant issues, and keep the property meeting the safety and tenancy rules that apply where it sits.
Retail, sales and customer experience
Leasing consultants fill vacant rental units. They show apartments or commercial space to prospective tenants, explain the terms, take applications, and complete the paperwork that starts a tenancy.
Retail, sales and customer experience
Telemarketers make outbound calls to promote a product, service, or campaign, working from a supplied contact list and an approved script. Much of the job is handling rejection efficiently and recording the outcome of every call accurately.
Retail, sales and customer experience
Grocery clerks keep a food store running: filling shelves, facing and rotating stock, and helping shoppers find what they came for. Depending on the store they may also cover a checkout, a deli counter, or the produce section.
Retail, sales and customer experience
Butchers break carcasses and primal cuts down into the joints, steaks, and mince a shop sells. They work to food-safety rules, keep tools and surfaces sanitised, and in most retail settings serve customers directly across a counter.
Retail, sales and customer experience
Florists design and assemble flower arrangements for shops, weddings, events, and funerals. The work combines design with plant care, customer consultation, and the practical business of ordering perishable stock that has to be used.
Retail, sales and customer experience
Hairstylists cut, colour, and style hair in salons or as self-employed chair renters. They consult each client on what will suit them, carry out cutting and chemical services safely, and keep tools and workstations sanitised between clients.
Retail, sales and customer experience
Barbers cut and style hair and groom facial hair, working mostly with clippers, scissors, and razors. Many work in barbershops on a chair-rental basis and build a regular clientele who book with them directly.
Retail, sales and customer experience
Estheticians provide skincare treatments such as facials, exfoliation, waxing, and brow or lash services. They assess a client's skin, choose products and settings that suit it, and work within the scope their training and local rules allow.
Retail, sales and customer experience
Nail technicians care for and decorate fingernails and toenails, providing manicures, pedicures, extensions, and nail art. The work rewards steady hands, careful hygiene, and an eye for detail and design.
Skilled trades, maintenance and repair
Electricians install, alter, test, and repair the wiring, panels, and fixed equipment that carry electrical power through buildings and sites. Much of the day is reading drawings, running and terminating cable, and proving a circuit is safe before it is energised. Fault-finding on systems that are already live is a routine part of the work and carries genuine safety consequences.
Skilled trades, maintenance and repair
Industrial electricians keep the electrical side of plant and production equipment running: motor controls, drives, sensors, and the control panels that tie them together. The work leans heavily on diagnosis, because a stopped line has to be traced back to a cause quickly and safely. Shift coverage and callouts are common where plant runs around the clock.
Skilled trades, maintenance and repair
Plumbers install and repair the water supply, drainage, venting, and fixture systems in homes, commercial buildings, and industrial premises. The work combines physical installation in tight and awkward spaces with careful layout, because pipework has to fall correctly and pass inspection. A large share of the job is service work: finding a leak or blockage in a system somebody else built.
Skilled trades, maintenance and repair
Steamfitters and pipefitters build and maintain the piping that carries steam, high-pressure fluids, gases, and process media through plants, boiler rooms, and large buildings. The work is drawing-driven and tolerance-sensitive, since joints have to hold pressure and expansion has to be allowed for. Much of it happens on industrial sites, at height or in confined spaces, often during shutdowns.
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