Published occupation directory
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Showing 1–24 of 28 published occupations · page 1 of 2
Retail, sales and customer experience
Retail sales associates help customers find and choose products on a shop floor, answer questions about features and availability, and complete the sale. The role mixes conversation with practical floor work such as restocking, tidying displays, and processing returns.
Retail, sales and customer experience
Cashiers ring up purchases at a checkout, take payment by cash, card, or voucher, and issue receipts. They also handle refunds, price checks, and the age or identification checks that apply to restricted products.
Retail, sales and customer experience
Retail store managers run a single store: they set the schedule, lead the sales team, control stock levels, and answer to head office for how the store is trading against its targets. A large share of the job is people work: hiring, training, coaching, and settling the problems staff cannot.
Retail, sales and customer experience
Assistant store managers support the store manager and take charge of the store when the manager is away. They run individual shifts, supervise staff on the floor, deal with issues front-line staff escalate, and cover opening and closing routines.
Retail, sales and customer experience
Retail supervisors lead a team on the shop floor for the length of a shift. They allocate work, keep service moving when the store is busy, and are the first person staff turn to when a customer problem or a system fault comes up.
Retail, sales and customer experience
Visual merchandisers decide how a store looks: window displays, mannequin styling, fixture layout, and the in-store signage that steers shoppers through the space. They translate brand guidelines and seasonal campaigns into a plan, then build the displays physically in store.
Retail, sales and customer experience
Merchandisers make sure the right products sit on the shelf, in the right place, correctly priced and labelled. Field merchandisers usually travel a route of stores on behalf of a supplier or agency, setting shelves to a planogram and rebuilding promotional stands.
Retail, sales and customer experience
Stock clerks receive deliveries, move goods into the stockroom, and keep the sales floor filled. The work is physical and system-driven: scanning items in, recording counts, and flagging damage or discrepancies so the inventory record stays true.
Retail, sales and customer experience
Customer service representatives answer questions and settle problems for customers by phone, email, chat, or across a counter. They look up account and order records, explain policy in plain language, arrange remedies such as replacements or credits, and write up what happened.
Retail, sales and customer experience
Call centre agents work a queue of inbound or outbound calls, following scripts or standard procedures set by the employer. Between calls they update records, and the shape of the day is set by call volumes, scheduled breaks, and quality monitoring.
Retail, sales and customer experience
Contact centre team leaders supervise a group of agents. They watch queues and service levels through the day, coach agents using recorded calls, and take the calls where a customer asks for a manager. The role sits between front-line agents and operations management.
Retail, sales and customer experience
Technical customer support representatives help customers get a product or service working again. They diagnose faults over phone, chat, or a ticketing system, walk users through fixes step by step, and hand genuine defects to engineering or field service with the evidence attached.
Retail, sales and customer experience
Complaint resolution specialists take the cases front-line staff could not settle. They investigate what actually happened, weigh the customer's account against records and policy, decide on a remedy within their authority, and explain the decision in writing.
Retail, sales and customer experience
Inside sales representatives sell from an office or from home rather than by visiting customers. They work leads and existing accounts by phone, email, and video call, prepare quotes, and move opportunities through to a confirmed order.
Retail, sales and customer experience
Outside sales representatives sell face to face, travelling a territory to meet buyers at their own premises. They demonstrate products, negotiate terms within limits their employer sets, and keep long-running accounts alive between orders.
Retail, sales and customer experience
Automotive sales consultants sell new or used vehicles from a dealership. They match what a buyer needs and can afford to the stock on the lot, arrange test drives, and take the customer through trade-in, financing, and delivery paperwork.
Retail, sales and customer experience
Real estate agents represent buyers or sellers in property transactions. They list and market properties, run viewings, advise on offers, and carry a deal through to closing while working under a licensed brokerage.
Retail, sales and customer experience
Real estate brokers hold a higher-level licence than agents and may operate their own brokerage. They supervise the transactions their agents write, control client money held in trust, and carry responsibility for the brokerage's compliance with real estate law.
Retail, sales and customer experience
Property managers look after buildings on behalf of their owners. They collect rent, arrange repairs and maintenance, deal with tenant issues, and keep the property meeting the safety and tenancy rules that apply where it sits.
Retail, sales and customer experience
Leasing consultants fill vacant rental units. They show apartments or commercial space to prospective tenants, explain the terms, take applications, and complete the paperwork that starts a tenancy.
Retail, sales and customer experience
Telemarketers make outbound calls to promote a product, service, or campaign, working from a supplied contact list and an approved script. Much of the job is handling rejection efficiently and recording the outcome of every call accurately.
Retail, sales and customer experience
Grocery clerks keep a food store running: filling shelves, facing and rotating stock, and helping shoppers find what they came for. Depending on the store they may also cover a checkout, a deli counter, or the produce section.
Retail, sales and customer experience
Butchers break carcasses and primal cuts down into the joints, steaks, and mince a shop sells. They work to food-safety rules, keep tools and surfaces sanitised, and in most retail settings serve customers directly across a counter.
Retail, sales and customer experience
Florists design and assemble flower arrangements for shops, weddings, events, and funerals. The work combines design with plant care, customer consultation, and the practical business of ordering perishable stock that has to be used.
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