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Front desk agents check guests in and out, assign rooms, take payment, and answer questions at a property's reception. They are usually the first person a guest speaks to about a booking problem, a room issue, or the surrounding area. Most of the work happens at a counter, moving between a property management system, a phone, and the person standing in front of you.
Short course or on-the-job trainingHospitality, travel and tourism
Hotel managers run the day-to-day operation of a property: staffing, guest experience, budgets, and the condition of the building. They sit between owners or a brand and the teams doing front desk, housekeeping, food and beverage, and maintenance work. The job mixes desk work on rosters and reporting with time on the floor solving problems as they happen.
Certificate or college diplomaHospitality, travel and tourism
Room attendants clean and reset guest rooms and shared areas so each room meets the property's standard before the next arrival. The work is physical, repetitive, and worked against a room list under time pressure. Attendants also report damage, lost property, and maintenance faults that nobody else would see.
Short course or on-the-job trainingHospitality, travel and tourism
A concierge arranges the things guests need outside their room: restaurant tables, transport, tickets, directions, and local recommendations. The role depends on knowing a city well and keeping working relationships with venues, drivers, and suppliers. It is a desk-based, guest-facing job where most requests arrive without warning.
Short course or on-the-job trainingHospitality, travel and tourism
Servers take orders, bring food and drinks, and look after guests for the length of a meal. They hold several tables in their head at once and keep the kitchen, bar, and floor in step. The work is physical, worked on evenings and weekends, and judged mostly on how guests feel when they leave.
Short course or on-the-job trainingHospitality, travel and tourism
Restaurant managers run a venue's service, staffing, stock, and money. They hire and roster the floor and kitchen teams, handle escalated guest problems, and answer for food safety and licensing standards. Much of the job is worked during service, with paperwork and ordering fitted around opening hours.
Certificate or college diplomaHospitality, travel and tourism
Chefs design menus, set the standard for how dishes are cooked and plated, and run the kitchen team that produces them. Alongside cooking, they cost dishes, order stock, and answer for food safety in the kitchen. It is hot, physical, deadline-driven work concentrated in evenings, weekends, and holidays.
A sous chef runs the kitchen alongside the head chef and takes charge of service when the head chef is off. The role is hands-on: cooking on a section, checking prep, and holding the team to the recipe and hygiene standard. It is the usual bridge between cooking on the line and running a kitchen.
Line cooks prepare and cook dishes on an assigned station during service. The work is repetitive under normal conditions and intense during a rush, with orders arriving faster than they can be plated. Most learning happens in the kitchen, working the same dishes until timing and consistency become automatic.
Short course or on-the-job trainingHospitality, travel and tourism
Pastry chefs make desserts, breads, and baked items for a restaurant, hotel, or bakery kitchen. The work is measured and recipe-bound, since pastry punishes guesswork on weights, temperatures, and timing. Shifts often start very early so finished items are ready before service.
Bakers mix, shape, proof, and bake breads and other baked goods in retail bakeries, supermarkets, or production kitchens. Output has to be consistent day after day, so recipes, weights, and timings are followed closely. Shifts commonly start overnight or very early so product is ready when doors open.
Bartenders mix and serve drinks, run the bar's stock and till, and manage the room in front of them. Alongside making drinks they judge when a guest has had enough and enforce age and service rules. Most shifts are evenings, late nights, and weekends, on their feet the whole time.
Short course or on-the-job trainingHospitality, travel and tourism
Baristas make espresso-based and brewed coffee drinks, serve food, and run the till in cafes and coffee bars. Consistency matters: grind, dose, and milk texture have to hold up across a long queue. Shifts often start early and the pace swings sharply between rush and quiet periods.
Short course or on-the-job trainingHospitality, travel and tourism
Hosts manage the door and the seating plan: taking bookings, greeting guests, and deciding which table goes where and when. The role keeps service flowing by balancing walk-ins, reservations, and how loaded each server's section is. It is the first and last impression most guests get of a venue.
Short course or on-the-job trainingHospitality, travel and tourism
Event coordinators plan and run conferences, meetings, and functions from brief through to pack-down. They book venues and suppliers, keep a running schedule, and are on site making sure the plan survives contact with the day. Work is deadline-shaped, with quiet planning stretches and very long event days.
Certificate or college diplomaHospitality, travel and tourism
Wedding planners help couples design a wedding, then book and coordinate the suppliers who deliver it. Much of the job is managing budgets, timelines, and family expectations long before the day itself. On the day the planner runs the schedule and absorbs the problems so the couple does not have to.
Varies by employer or jurisdictionHospitality, travel and tourism
Catering managers plan and deliver food and drink for functions, conferences, and contract sites. They quote and cost menus, order stock, and roster the kitchen and service teams for each event. The job runs on logistics: getting the right food, equipment, and people to the right place at the right time.
Certificate or college diplomaHospitality, travel and tourism
Travel consultants plan and book trips for clients, matching itineraries and budgets to flights, accommodation, tours, and transfers. They work in booking and reservation systems, apply fare and cancellation rules, and explain what a booking does and does not cover. When plans break, they are the person rearranging things.
Certificate or college diplomaHospitality, travel and tourism
Tour guides lead groups through cities, sites, museums, or outdoor routes and explain what they are seeing. The job is part storytelling and part group management: keeping people together, on time, and safe. Work is often seasonal, outdoors, and on your feet for most of the day.
Short course or on-the-job trainingHospitality, travel and tourism
Tour operations coordinators keep departures running behind the scenes: booking accommodation, transport, guides, and activities, and fixing things when a supplier falls through. They hold the schedule for multiple trips at once and are the contact point for guides in the field. Most of the work is desk-based with occasional site and familiarisation travel.
Certificate or college diplomaHospitality, travel and tourism
Flight attendants are safety crew first and service crew second. They run pre-flight checks, brief passengers, manage the cabin in normal and emergency conditions, and serve food and drink in between. The schedule is irregular, includes nights and holidays, and involves nights away from home.
Short course or on-the-job trainingHospitality, travel and tourism
Airline customer service agents check passengers in, tag baggage, board flights, and rebook people when things go wrong. They apply airline and regulator rules on documents, dangerous goods, baggage, and denied boarding while a queue builds behind the counter. Shifts follow the flight schedule, including very early starts and holidays.
Short course or on-the-job trainingHospitality, travel and tourism
Cruise ship crew work hospitality roles at sea in cabins, restaurants, bars, guest services, or entertainment. Everyone on board also carries an emergency duty and must hold seafarer safety training. Contracts run for a set period on board, living in shared crew quarters and working most days of the contract.
Varies by employer or jurisdictionHospitality, travel and tourism
Casino dealers run table games: dealing cards, spinning wheels, calculating payouts, and keeping the game to the rules. Accuracy and pace both matter, and dealers work under camera and supervisor observation throughout. Gaming staff are typically registered or licensed by a gaming regulator before they can work the floor.
Short course or on-the-job trainingHospitality, travel and tourism
