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Learning and development specialists work out what employees need to be able to do, then design and deliver the training that closes the gap. The role spans needs analysis, course and material design, facilitation, and evaluating whether the learning changed anything in practice. Some of the job is persuading managers that training is not the answer to every problem.
Bachelor's degreeBusiness, consulting and entrepreneurship
Change management specialists focus on the people side of a transformation: who is affected, what they will have to do differently, and what would make that realistic. They plan communications, training, and support around a delivery programme, and surface resistance early rather than at go-live. The role depends heavily on credibility with front-line staff and with sponsors at the same time.
Bachelor's degreeBusiness, consulting and entrepreneurship
Business development managers find and win new commercial opportunities: new clients, new markets, or new lines of work. The role mixes research and outreach with proposal writing, negotiation, and long relationship-building. Results are measured against targets, and much of the pipeline will not convert.
Bachelor's degreeBusiness, consulting and entrepreneurship
Account managers own the ongoing relationship with a set of existing clients: understanding what they need, coordinating delivery internally, and keeping the account healthy and renewed. The role is part commercial, part service recovery, because problems land here first. Success depends on being trusted by the client and taken seriously internally.
Varies by employer or jurisdictionBusiness, consulting and entrepreneurship
Sales managers lead a team of sales staff, set territory and target structures, and are accountable for the team's results. The role is coaching-heavy: reviewing pipeline, joining calls, and working out why particular deals are stalling. Pressure is direct, since performance is visible and measured continuously.
Varies by employer or jurisdictionBusiness, consulting and entrepreneurship
Customer success managers work with existing customers after purchase to make sure they actually get value from what they bought, and therefore stay. The role combines onboarding and training with usage monitoring, proactive check-ins, and renewal conversations. It requires enough product knowledge to be useful and enough commercial awareness to know when to escalate.
Varies by employer or jurisdictionBusiness, consulting and entrepreneurship
Partnerships managers build and run relationships with other organisations (resellers, integration partners, suppliers, or non-commercial collaborators), where both sides gain from working together. The work involves identifying suitable partners, agreeing how the arrangement will operate, and keeping it productive once the initial enthusiasm fades. Progress depends on coordinating teams in two organisations that each have their own priorities.
Bachelor's degreeBusiness, consulting and entrepreneurship
Social workers assess what is going wrong in someone's life (safety, housing, health, income, family conflict), and build a plan and a set of services around it. Most of the job is interviewing, judgement made on incomplete information, and detailed written records that other agencies and sometimes courts rely on. Progress with a client is usually gradual and partial rather than tidy.
Bachelor's degreeCommunity, social and public services
Child protection workers investigate reports that a child may be unsafe and decide, with their agency and often a court, what has to change. The work mixes home visits and interviews with statutory paperwork, and the decisions carry legal weight for families. It is emotionally demanding, frequently confrontational, and usually involves being reachable outside office hours.
Bachelor's degreeCommunity, social and public services
Youth workers run programmes and build working relationships with young people, usually in centres, schools, shelters, or on the street. The job is part activity leader and part informal counsellor: keeping a group engaged while noticing who is struggling and connecting them to help. Evenings, weekends, and unpredictable behaviour are normal parts of the role.
Certificate or college diplomaCommunity, social and public services
Case managers hold a caseload of clients and keep each person's plan moving across the services they need. Rather than delivering therapy or care directly, the job is assessment, referral, chasing other agencies, and documenting what was agreed and what actually happened. Much of the day is spent on the phone, in shared systems, and in review meetings.
Varies by employer or jurisdictionCommunity, social and public services
Community support workers provide the practical, day-to-day help that keeps people living independently: accompanying them to appointments, sorting out paperwork, teaching daily living skills, and simply being present. Work happens in homes, shelters, drop-in centres, and group residences rather than at a desk. The role is hands-on, sometimes physical, and often involves people in crisis.
Certificate or college diplomaCommunity, social and public services
Addictions counsellors work with people using substances or struggling with behavioural addictions, through assessment, individual sessions, and group programmes. The work follows structured approaches such as motivational interviewing and relapse-prevention planning, alongside coordination with medical, housing, and justice services. Relapse is a normal part of the caseload rather than a failure of the work.
Varies by employer or jurisdictionCommunity, social and public services
Mental health support workers help people living with mental illness manage everyday life, in supported housing, inpatient units, or the community. They are not therapists: the role is practical support, structure, observation, and being a steady presence when someone is unwell. Shift work, restraint and de-escalation training, and exposure to distressing situations come with the job.
Certificate or college diplomaCommunity, social and public services
Mental health counsellors deliver talking therapy to individuals and groups, working within a recognised modality and a formal ethical framework. The role involves assessment, treatment planning, session work, and careful clinical notes, plus knowing when a client needs a psychiatrist, physician, or crisis service instead. Sitting with distress week after week is the substance of the job.
Postgraduate or professional degreeCommunity, social and public services
Marriage and family therapists treat relationship and family difficulties by working with the system rather than one person, often with several people in the room at once. Sessions involve managing conflict live, tracking patterns between family members, and holding neutrality when everyone wants an ally. Assessment, treatment planning, and clinical notes sit behind every session.
Postgraduate or professional degreeCommunity, social and public services
Employment counsellors help people find and keep work: clarifying goals, fixing résumés and interview technique, and connecting clients to training, subsidies, or employers. Many clients face barriers well beyond the job search, so the work involves referrals to other services as much as career advice. Programme eligibility rules and outcome reporting shape a large part of the role.
Certificate or college diplomaCommunity, social and public services
Vocational rehabilitation specialists help people return to work after injury, illness, or with a disability, translating medical restrictions into realistic job options and workplace accommodations. The role sits between the client, treating clinicians, employers, and often an insurer or compensation board. Reports and evidence carry weight in funding and benefit decisions, so documentation is central.
Bachelor's degreeCommunity, social and public services
Housing support workers help people find accommodation and keep it: dealing with applications, arrears, landlords, and the problems that put a tenancy at risk. Some posts are based in shelters or supported housing; others are outreach roles that visit tenants at home. Waiting lists are usually long, so a large part of the job is managing expectations honestly while chasing every option that exists.
Certificate or college diplomaCommunity, social and public services
Settlement workers help newcomers and refugees get established: documents, housing, school enrolment, health coverage, language classes, and understanding how local systems work. The role is part caseworker, part interpreter of bureaucracy, and often involves clients who have experienced displacement or trauma. Additional languages and lived migration experience are genuinely useful here.
Certificate or college diplomaCommunity, social and public services
Benefits caseworkers decide and administer income support claims, applying detailed eligibility rules to the evidence a claimant provides. The work is high-volume, rule-bound, and scrutinised: decisions can be appealed, and errors have direct consequences for people's income. Interviews are often difficult, because the answer is frequently no or not yet.
Certificate or college diplomaCommunity, social and public services
Nonprofit programme coordinators keep a funded programme running: scheduling, staffing, budgets, participants, and the reporting the funder requires. It is an operations job wrapped around a social mission, with a lot of coordination between frontline staff, volunteers, and partner organisations. Grant conditions and reporting deadlines set much of the rhythm of the work.
Bachelor's degreeCommunity, social and public services
Volunteer coordinators recruit, screen, train, and schedule the unpaid people an organisation depends on, and keep them wanting to come back. It is a human resources role for a workforce that can leave at any time, so recognition and good rostering matter as much as compliance. Screening checks, training records, and insurance requirements sit underneath all of it.
Certificate or college diplomaCommunity, social and public services
Community outreach workers go to where people are (encampments, transit stations, community centres, neighbourhoods) instead of waiting for them to come to an office. The job is building trust with people who often distrust services, then connecting them to housing, health, or income support. Weather, safety, and slow progress are all part of the work.
Certificate or college diplomaCommunity, social and public services
