Occupation
Insurance claims adjuster
Claims adjusters investigate what happened, check it against the policy, and decide what the insurer owes. People are often dealing with a loss when they call, so the role needs both careful evidence work and the ability to hold a difficult conversation clearly.
Also known as: Claims handler · Claims examiner · Loss adjuster · Claims representative · Claims investigator
Occupation content
Part of Finance, accounting and insurance
What the work involves
- Open a file when a loss is first reported and gather the initial facts.
- Interview claimants, witnesses, and third parties and record their accounts.
- Inspect damage or instruct experts, engineers, or contractors to assess it.
- Compare the facts to policy wording, cover limits, and exclusions.
- Estimate the loss, negotiate a settlement, and document the basis for it.
- Refer suspected fraud or disputed liability to specialist teams.
How people commonly enter
- A college diploma or degree in business, insurance, or a related field.
- On-the-job training in a claims department with an insurance institute qualification.
- An apprenticeship or trainee claims scheme with an insurer or adjusting firm.
- A move from customer service, trades, or investigation work into claims handling.
Typical training: Certificate or college diploma
Licensing: Regulated in some jurisdictions — confirm the current requirement with the regulator in your province, state, or country.
Pathways: Apprenticeship route
Typical work context
Varied work · Client sites · Involves travel · Public facing · Desk based
Related interests
Investigative (analytical) · Conventional (organizing) · Social (helping)
Related aptitude preparation
These are preparation links only. They do not measure eligibility for this occupation and no score here qualifies or disqualifies anyone.
Skills to practise
Practice suites
Related learning
Family-level learning links for Finance, accounting and insurance.
Official sources
Labour-market facts such as pay and employment projections are not reproduced here. Open an official source below for figures, with its own geography and reference period.
- O*NET OnLine — Claims Adjusters, Examiners, and Investigators (13-1031.00) · United States
Link checked
- UK National Careers Service — Insurance claims handler · United Kingdom
Link checked
- Canada Job Bank — Explore careers (occupation search) · Canada
Link checked
Labour-market context (not part of exploration match)
This is broad family-level context for Finance, accounting and insurance in Canada, not a figure for Insurance claims adjuster. It does not affect matching scores and is not an eligibility determination.
This is a broad Finance, accounting and insurance family. Explore the official profile for the chosen occupation; entry education and training can differ within the family.
Canada Job Bank Career Planning · Canada · Current official profile; consult source for its release period
Finance, accounting and insurance: education pathways
Some roles in Finance, accounting and insurance may be regulated. Confirm whether the specific role requires registration, certification, or a jurisdiction-specific licence.
Canada Job Bank Career Planning · Canada · Current official profile; consult source for its release period
Finance, accounting and insurance: licensing
Find jobs
These are live, user-controlled searches on each source's own site for “ Insurance claims adjuster”. Novus Learn does not fetch, store, or rank these results, and job availability never changes your exploration match score.
- Search Canada Job Bank · Canada
- Search USAJOBS · United States federal
- Search EURES · European Union / EEA
- Search Indeed · International (choose location on Indeed)