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Staffs the first aid room on an industrial, construction, or remote worksite, treating injuries and illness on site and arranging transport when someone needs a hospital. The role also covers first aid records, equipment readiness, and prevention work alongside safety staff. Remote sites can mean long solo shifts with limited backup.
Short course or on-the-job trainingPublic safety, defence and emergency response
Holds limited peace officer authority granted by a police service or public body for a defined setting such as transit, a campus, a hospital, or a courthouse. Duties sit between security work and full policing, and the powers attached to the appointment vary widely. The appointment is tied to the employer and the location it covers.
Varies by employer or jurisdictionPublic safety, defence and emergency response
Retail sales associates help customers find and choose products on a shop floor, answer questions about features and availability, and complete the sale. The role mixes conversation with practical floor work such as restocking, tidying displays, and processing returns.
Short course or on-the-job trainingRetail, sales and customer experience
Retail store managers run a single store: they set the schedule, lead the sales team, control stock levels, and answer to head office for how the store is trading against its targets. A large share of the job is people work: hiring, training, coaching, and settling the problems staff cannot.
Varies by employer or jurisdictionRetail, sales and customer experience
Assistant store managers support the store manager and take charge of the store when the manager is away. They run individual shifts, supervise staff on the floor, deal with issues front-line staff escalate, and cover opening and closing routines.
Varies by employer or jurisdictionRetail, sales and customer experience
Retail supervisors lead a team on the shop floor for the length of a shift. They allocate work, keep service moving when the store is busy, and are the first person staff turn to when a customer problem or a system fault comes up.
Short course or on-the-job trainingRetail, sales and customer experience
Customer service representatives answer questions and settle problems for customers by phone, email, chat, or across a counter. They look up account and order records, explain policy in plain language, arrange remedies such as replacements or credits, and write up what happened.
Short course or on-the-job trainingRetail, sales and customer experience
Contact centre team leaders supervise a group of agents. They watch queues and service levels through the day, coach agents using recorded calls, and take the calls where a customer asks for a manager. The role sits between front-line agents and operations management.
Varies by employer or jurisdictionRetail, sales and customer experience
Complaint resolution specialists take the cases front-line staff could not settle. They investigate what actually happened, weigh the customer's account against records and policy, decide on a remedy within their authority, and explain the decision in writing.
Varies by employer or jurisdictionRetail, sales and customer experience
Inside sales representatives sell from an office or from home rather than by visiting customers. They work leads and existing accounts by phone, email, and video call, prepare quotes, and move opportunities through to a confirmed order.
Short course or on-the-job trainingRetail, sales and customer experience
Outside sales representatives sell face to face, travelling a territory to meet buyers at their own premises. They demonstrate products, negotiate terms within limits their employer sets, and keep long-running accounts alive between orders.
Varies by employer or jurisdictionRetail, sales and customer experience
Automotive sales consultants sell new or used vehicles from a dealership. They match what a buyer needs and can afford to the stock on the lot, arrange test drives, and take the customer through trade-in, financing, and delivery paperwork.
Short course or on-the-job trainingRetail, sales and customer experience
Real estate agents represent buyers or sellers in property transactions. They list and market properties, run viewings, advise on offers, and carry a deal through to closing while working under a licensed brokerage.
Certificate or college diplomaRetail, sales and customer experience
Property managers look after buildings on behalf of their owners. They collect rent, arrange repairs and maintenance, deal with tenant issues, and keep the property meeting the safety and tenancy rules that apply where it sits.
Certificate or college diplomaRetail, sales and customer experience
Leasing consultants fill vacant rental units. They show apartments or commercial space to prospective tenants, explain the terms, take applications, and complete the paperwork that starts a tenancy.
Short course or on-the-job trainingRetail, sales and customer experience
Locksmiths install, repair, rekey, and open mechanical and electronic locking hardware for homes, businesses, and vehicles. The trade blends fine mechanical work with security judgement, because verifying that someone is entitled to access is as much a part of the job as opening the door. Many locksmiths also work on access control, safes, and master key systems.
Certificate or college diplomaSkilled trades, maintenance and repair
Transit operators drive buses, streetcars, light rail vehicles, or metro trains on fixed public routes for a transit authority. The role is heavily proceduralised: operators follow published schedules, radio protocols, and safety rules, and are accountable for passenger safety at every stop. Rosters typically include early, late, weekend, and split shifts.
Short course or on-the-job trainingSupply chain, transport and logistics
Warehouse supervisors run a shift or a zone of a distribution site, allocating people to tasks and keeping inbound and outbound flows moving. They sit between frontline associates and site management, so the job mixes hands-on problem solving with people management, safety enforcement, and reporting. Most of the day is spent on the floor rather than at a desk.
Varies by employer or jurisdictionSupply chain, transport and logistics
Fleet dispatchers assign loads and routes to drivers and keep a moving fleet coordinated through the day. They handle breakdowns, delays, weather, and hours-of-service limits in real time, usually while several drivers and customers are calling at once. The role is deskbound but rarely calm.
Short course or on-the-job trainingSupply chain, transport and logistics
Train conductors are responsible for a train's crew, cars, and paperwork, and on passenger services for the people on board. They carry out switching moves, check that the train is made up and secured correctly, and apply operating rules that govern how trains move safely. The role is rules-driven, weather-exposed, and worked on rosters that include nights and away-from-home rest.
Varies by employer or jurisdictionSupply chain, transport and logistics
Air traffic controllers separate and sequence aircraft in the air and on the ground, issuing instructions by radio from a tower or a radar centre. The work requires holding a changing traffic picture in mind and making irreversible decisions quickly under standard phraseology. Selection, training, medical standards, and licensing are strict and are set by the national aviation authority.
Varies by employer or jurisdictionSupply chain, transport and logistics
Marine deck officers navigate and operate ships, standing bridge watches and taking charge of cargo, mooring, and safety operations on deck. Certification is standardised internationally and progresses through defined levels of responsibility up to master. Contracts usually mean living aboard for extended tours away from home.
Certificate or college diplomaSupply chain, transport and logistics
Distribution centre managers run a whole site, owning its service performance, safety record, cost base, and workforce. They set the operating plan across shifts, work with carriers and central supply chain teams, and lead the response when volume, systems, or staffing go wrong. The role combines operational leadership on the floor with budget and reporting responsibility.
Varies by employer or jurisdictionSupply chain, transport and logistics
Power system operators run the transmission or distribution network from a control centre, balancing generation against load and keeping voltage and frequency inside operating limits. They authorise switching, direct field crews during outages, and coordinate restoration after faults. Decisions are made under time pressure with consequences that reach well beyond the control room.
Certificate or college diplomaUtilities, energy, mining and resources
