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Front desk agents check guests in and out, assign rooms, take payment, and answer questions at a property's reception. They are usually the first person a guest speaks to about a booking problem, a room issue, or the surrounding area. Most of the work happens at a counter, moving between a property management system, a phone, and the person standing in front of you.
Short course or on-the-job trainingHospitality, travel and tourism
Hotel managers run the day-to-day operation of a property: staffing, guest experience, budgets, and the condition of the building. They sit between owners or a brand and the teams doing front desk, housekeeping, food and beverage, and maintenance work. The job mixes desk work on rosters and reporting with time on the floor solving problems as they happen.
Certificate or college diplomaHospitality, travel and tourism
A concierge arranges the things guests need outside their room: restaurant tables, transport, tickets, directions, and local recommendations. The role depends on knowing a city well and keeping working relationships with venues, drivers, and suppliers. It is a desk-based, guest-facing job where most requests arrive without warning.
Short course or on-the-job trainingHospitality, travel and tourism
Servers take orders, bring food and drinks, and look after guests for the length of a meal. They hold several tables in their head at once and keep the kitchen, bar, and floor in step. The work is physical, worked on evenings and weekends, and judged mostly on how guests feel when they leave.
Short course or on-the-job trainingHospitality, travel and tourism
Restaurant managers run a venue's service, staffing, stock, and money. They hire and roster the floor and kitchen teams, handle escalated guest problems, and answer for food safety and licensing standards. Much of the job is worked during service, with paperwork and ordering fitted around opening hours.
Certificate or college diplomaHospitality, travel and tourism
Bartenders mix and serve drinks, run the bar's stock and till, and manage the room in front of them. Alongside making drinks they judge when a guest has had enough and enforce age and service rules. Most shifts are evenings, late nights, and weekends, on their feet the whole time.
Short course or on-the-job trainingHospitality, travel and tourism
Hosts manage the door and the seating plan: taking bookings, greeting guests, and deciding which table goes where and when. The role keeps service flowing by balancing walk-ins, reservations, and how loaded each server's section is. It is the first and last impression most guests get of a venue.
Short course or on-the-job trainingHospitality, travel and tourism
Event coordinators plan and run conferences, meetings, and functions from brief through to pack-down. They book venues and suppliers, keep a running schedule, and are on site making sure the plan survives contact with the day. Work is deadline-shaped, with quiet planning stretches and very long event days.
Certificate or college diplomaHospitality, travel and tourism
Wedding planners help couples design a wedding, then book and coordinate the suppliers who deliver it. Much of the job is managing budgets, timelines, and family expectations long before the day itself. On the day the planner runs the schedule and absorbs the problems so the couple does not have to.
Varies by employer or jurisdictionHospitality, travel and tourism
Flight attendants are safety crew first and service crew second. They run pre-flight checks, brief passengers, manage the cabin in normal and emergency conditions, and serve food and drink in between. The schedule is irregular, includes nights and holidays, and involves nights away from home.
Short course or on-the-job trainingHospitality, travel and tourism
Airline customer service agents check passengers in, tag baggage, board flights, and rebook people when things go wrong. They apply airline and regulator rules on documents, dangerous goods, baggage, and denied boarding while a queue builds behind the counter. Shifts follow the flight schedule, including very early starts and holidays.
Short course or on-the-job trainingHospitality, travel and tourism
Cruise ship crew work hospitality roles at sea in cabins, restaurants, bars, guest services, or entertainment. Everyone on board also carries an emergency duty and must hold seafarer safety training. Contracts run for a set period on board, living in shared crew quarters and working most days of the contract.
Varies by employer or jurisdictionHospitality, travel and tourism
Recreation attendants staff pools, rinks, resorts, attractions, and activity centres, setting up equipment and supervising guests using it. Safety supervision is the core of the role: checking conditions, enforcing rules, and reacting when someone gets into trouble. Work is often seasonal, outdoors, and worked on weekends and holidays.
Short course or on-the-job trainingHospitality, travel and tourism
