Occupation
Receptionist
Receptionists are the first point of contact for an organization, greeting visitors, directing calls and enquiries, and handling the small administrative tasks that keep a front desk working. The role combines steady public contact with routine clerical work.
Also known as: Front desk clerk · Front office assistant · Switchboard operator
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Occupation content
Part of Government, policy and administration
A visual day in the work
What the work involves
Greet visitors, confirm appointments, and issue passes or sign-in records.
Answer and route incoming calls and take accurate messages.
Respond to general enquiries or direct them to the right department.
Receive and distribute mail, deliveries, and courier items.
Book meeting rooms and maintain the appointment or visitor schedule.
Carry out filing, data entry, and other clerical tasks between enquiries.
Entry-route stepper
How people commonly enter
A secondary school qualification with employer-provided on-the-job training.
A short office or reception skills course at a college or training provider.
Entry through temporary or agency placements at a front desk.
Movement from a customer service or retail position.
Typical training: Short course or on-the-job training
Licensing: Not typically licensed
Work-context map
Typical work context
- Public facing
- Desk based
- Predictable routine
- Team based
Public facing · Desk based · Predictable routine · Team based
Related interests
- Conventional (organizing)
- Social (helping)
Conventional (organizing) · Social (helping)
Related aptitude preparation
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Skills to practise
Practice suites
Related learning
Family-level learning links for Government, policy and administration.
Official sources
Labour-market facts such as pay and employment projections are not reproduced here. Open an official source below for figures, with its own geography and reference period.
Labour-market context (not part of exploration match)
This is broad family-level context for Government, policy and administration in Canada, not a figure for Receptionist. It does not affect matching scores and is not an eligibility determination.
This is a broad Government, policy and administration family. Explore the official profile for the chosen occupation; entry education and training can differ within the family.
Canada Job Bank Career Planning · Canada · Current official profile; consult source for its release period
Government, policy and administration: education pathways
Some roles in Government, policy and administration may be regulated. Confirm whether the specific role requires registration, certification, or a jurisdiction-specific licence.
Canada Job Bank Career Planning · Canada · Current official profile; consult source for its release period
Government, policy and administration: licensing
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