Receptionist

About this practice suite

This suite prepares candidates for receptionist selection in the administration, clerical, records, and office support sector with 5 skill areas: customer-service judgment, situational judgment, safety judgment, multitasking and monitoring and attention and concentration. Every question was written by Novus editors for this suite — none are taken from live or leaked exams — and the full bank holds 52 scored questions across three modes, plus 8 reserve questions used to vary repeat attempts. Answer keys never ship to the browser: your answers are scored server-side, and results stay on your device.

Skills this suite practises

• Customer-service judgment — Service recovery, communication, escalation, and policy application.
• Situational judgment — Evaluating workplace responses against role-relevant principles.
• Safety judgment — Hazard recognition, safe sequencing, escalation, and risk controls.
• Multitasking and monitoring — Tracking multiple streams, priorities, alerts, and changing conditions.
• Attention and concentration — Sustained focus, selective attention, and accuracy under time pressure.

Sample questions from the guided bank

Two of the 10 guided-practice questions, shown exactly as they appear in a session. Answers and explanations are not printed here — keys stay on the server — so open guided practice to answer them and see how you did.

1. A receptionist's primary front-desk job is to:

   • A. Greet, direct, and manage visitor/phone flow professionally
   • B. Set executive strategy
   • C. Approve payroll
   • D. Rewrite legal contracts

2. Two visitors arrive while the phone rings. Best first move?

   • A. Ignore visitors and chat personally
   • B. Leave the desk empty
   • C. Acknowledge visitors briefly, manage the call efficiently, then complete check-in
   • D. Hang up on all callers permanently

Practice modes and timing

Guided practice is untimed-feeling and instructional; the mini-test is a short timed check; the full simulation mirrors a complete sitting. All three draw on separate question sets, so moving up a mode never repeats what you practised.

Study outline

Read the study outline for this suite’s skills, timings, and recommended lessons on one printable page, or download its standalone HTML file. The printable page can also be saved as a PDF from your browser.