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Front desk agents check guests in and out, assign rooms, take payment, and answer questions at a property's reception. They are usually the first person a guest speaks to about a booking problem, a room issue, or the surrounding area. Most of the work happens at a counter, moving between a property management system, a phone, and the person standing in front of you.
Short course or on-the-job trainingHospitality, travel and tourism
Hotel managers run the day-to-day operation of a property: staffing, guest experience, budgets, and the condition of the building. They sit between owners or a brand and the teams doing front desk, housekeeping, food and beverage, and maintenance work. The job mixes desk work on rosters and reporting with time on the floor solving problems as they happen.
Certificate or college diplomaHospitality, travel and tourism
A concierge arranges the things guests need outside their room: restaurant tables, transport, tickets, directions, and local recommendations. The role depends on knowing a city well and keeping working relationships with venues, drivers, and suppliers. It is a desk-based, guest-facing job where most requests arrive without warning.
Short course or on-the-job trainingHospitality, travel and tourism
Servers take orders, bring food and drinks, and look after guests for the length of a meal. They hold several tables in their head at once and keep the kitchen, bar, and floor in step. The work is physical, worked on evenings and weekends, and judged mostly on how guests feel when they leave.
Short course or on-the-job trainingHospitality, travel and tourism
Restaurant managers run a venue's service, staffing, stock, and money. They hire and roster the floor and kitchen teams, handle escalated guest problems, and answer for food safety and licensing standards. Much of the job is worked during service, with paperwork and ordering fitted around opening hours.
Certificate or college diplomaHospitality, travel and tourism
Bartenders mix and serve drinks, run the bar's stock and till, and manage the room in front of them. Alongside making drinks they judge when a guest has had enough and enforce age and service rules. Most shifts are evenings, late nights, and weekends, on their feet the whole time.
Short course or on-the-job trainingHospitality, travel and tourism
Baristas make espresso-based and brewed coffee drinks, serve food, and run the till in cafes and coffee bars. Consistency matters: grind, dose, and milk texture have to hold up across a long queue. Shifts often start early and the pace swings sharply between rush and quiet periods.
Short course or on-the-job trainingHospitality, travel and tourism
Hosts manage the door and the seating plan: taking bookings, greeting guests, and deciding which table goes where and when. The role keeps service flowing by balancing walk-ins, reservations, and how loaded each server's section is. It is the first and last impression most guests get of a venue.
Short course or on-the-job trainingHospitality, travel and tourism
Wedding planners help couples design a wedding, then book and coordinate the suppliers who deliver it. Much of the job is managing budgets, timelines, and family expectations long before the day itself. On the day the planner runs the schedule and absorbs the problems so the couple does not have to.
Varies by employer or jurisdictionHospitality, travel and tourism
Travel consultants plan and book trips for clients, matching itineraries and budgets to flights, accommodation, tours, and transfers. They work in booking and reservation systems, apply fare and cancellation rules, and explain what a booking does and does not cover. When plans break, they are the person rearranging things.
Certificate or college diplomaHospitality, travel and tourism
Tour guides lead groups through cities, sites, museums, or outdoor routes and explain what they are seeing. The job is part storytelling and part group management: keeping people together, on time, and safe. Work is often seasonal, outdoors, and on your feet for most of the day.
Short course or on-the-job trainingHospitality, travel and tourism
Flight attendants are safety crew first and service crew second. They run pre-flight checks, brief passengers, manage the cabin in normal and emergency conditions, and serve food and drink in between. The schedule is irregular, includes nights and holidays, and involves nights away from home.
Short course or on-the-job trainingHospitality, travel and tourism
Airline customer service agents check passengers in, tag baggage, board flights, and rebook people when things go wrong. They apply airline and regulator rules on documents, dangerous goods, baggage, and denied boarding while a queue builds behind the counter. Shifts follow the flight schedule, including very early starts and holidays.
Short course or on-the-job trainingHospitality, travel and tourism
Cruise ship crew work hospitality roles at sea in cabins, restaurants, bars, guest services, or entertainment. Everyone on board also carries an emergency duty and must hold seafarer safety training. Contracts run for a set period on board, living in shared crew quarters and working most days of the contract.
Varies by employer or jurisdictionHospitality, travel and tourism
Casino dealers run table games: dealing cards, spinning wheels, calculating payouts, and keeping the game to the rules. Accuracy and pace both matter, and dealers work under camera and supervisor observation throughout. Gaming staff are typically registered or licensed by a gaming regulator before they can work the floor.
Short course or on-the-job trainingHospitality, travel and tourism
Spa attendants keep a spa's facilities clean, stocked, and safe and look after guests moving between treatments and thermal areas. They set up treatment rooms for therapists, manage linen and lockers, and enforce facility rules. It is physical, on-your-feet work in warm, wet environments.
Short course or on-the-job trainingHospitality, travel and tourism
Recreation attendants staff pools, rinks, resorts, attractions, and activity centres, setting up equipment and supervising guests using it. Safety supervision is the core of the role: checking conditions, enforcing rules, and reacting when someone gets into trouble. Work is often seasonal, outdoors, and worked on weekends and holidays.
Short course or on-the-job trainingHospitality, travel and tourism
Food service supervisors run a shift: assigning stations, keeping service moving, and stepping in wherever the queue backs up. They train new staff, handle guest complaints on the floor, and complete the food safety and cash checks for their shift. It is the usual first step from front-line work into management.
Short course or on-the-job trainingHospitality, travel and tourism
IT support technicians are the first point of contact when someone's technology stops working. They diagnose hardware, software, account, and connectivity problems, fix what they can, and hand on what they cannot with enough detail for the next team.
Certificate or college diplomaInformation technology, data and cybersecurity
Enforces municipal rules covering parking, noise, animals, property standards, licensing, and use of public space. The role mixes complaint response with proactive patrols, and most outcomes come from explaining the rule and negotiating compliance rather than issuing tickets. Officers appear at hearings to defend the notices they write.
Certificate or college diplomaPublic safety, defence and emergency response
Provides security and first response on a school, college, or hospital campus, balancing enforcement with student and patient support. Officers patrol, respond to calls, and work closely with residence staff, student services, and local police. De-escalation and mental health awareness matter more here than in most guarding roles.
Short course or on-the-job trainingPublic safety, defence and emergency response
Retail sales associates help customers find and choose products on a shop floor, answer questions about features and availability, and complete the sale. The role mixes conversation with practical floor work such as restocking, tidying displays, and processing returns.
Short course or on-the-job trainingRetail, sales and customer experience
Cashiers ring up purchases at a checkout, take payment by cash, card, or voucher, and issue receipts. They also handle refunds, price checks, and the age or identification checks that apply to restricted products.
Short course or on-the-job trainingRetail, sales and customer experience
Retail supervisors lead a team on the shop floor for the length of a shift. They allocate work, keep service moving when the store is busy, and are the first person staff turn to when a customer problem or a system fault comes up.
Short course or on-the-job trainingRetail, sales and customer experience
