Published occupation directory
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Showing 1–5 of 5 published occupations · page 1 of 1
Retail, sales and customer experience
Call centre agents work a queue of inbound or outbound calls, following scripts or standard procedures set by the employer. Between calls they update records, and the shape of the day is set by call volumes, scheduled breaks, and quality monitoring.
Retail, sales and customer experience
Inside sales representatives sell from an office or from home rather than by visiting customers. They work leads and existing accounts by phone, email, and video call, prepare quotes, and move opportunities through to a confirmed order.
Retail, sales and customer experience
Outside sales representatives sell face to face, travelling a territory to meet buyers at their own premises. They demonstrate products, negotiate terms within limits their employer sets, and keep long-running accounts alive between orders.
Retail, sales and customer experience
Automotive sales consultants sell new or used vehicles from a dealership. They match what a buyer needs and can afford to the stock on the lot, arrange test drives, and take the customer through trade-in, financing, and delivery paperwork.
Retail, sales and customer experience
Telemarketers make outbound calls to promote a product, service, or campaign, working from a supplied contact list and an approved script. Much of the job is handling rejection efficiently and recording the outcome of every call accurately.
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