Published occupation directory
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Showing 1–13 of 13 published occupations · page 1 of 1
Retail, sales and customer experience
Retail sales associates help customers find and choose products on a shop floor, answer questions about features and availability, and complete the sale. The role mixes conversation with practical floor work such as restocking, tidying displays, and processing returns.
Retail, sales and customer experience
Retail store managers run a single store: they set the schedule, lead the sales team, control stock levels, and answer to head office for how the store is trading against its targets. A large share of the job is people work: hiring, training, coaching, and settling the problems staff cannot.
Retail, sales and customer experience
Assistant store managers support the store manager and take charge of the store when the manager is away. They run individual shifts, supervise staff on the floor, deal with issues front-line staff escalate, and cover opening and closing routines.
Retail, sales and customer experience
Retail supervisors lead a team on the shop floor for the length of a shift. They allocate work, keep service moving when the store is busy, and are the first person staff turn to when a customer problem or a system fault comes up.
Retail, sales and customer experience
Customer service representatives answer questions and settle problems for customers by phone, email, chat, or across a counter. They look up account and order records, explain policy in plain language, arrange remedies such as replacements or credits, and write up what happened.
Retail, sales and customer experience
Contact centre team leaders supervise a group of agents. They watch queues and service levels through the day, coach agents using recorded calls, and take the calls where a customer asks for a manager. The role sits between front-line agents and operations management.
Retail, sales and customer experience
Complaint resolution specialists take the cases front-line staff could not settle. They investigate what actually happened, weigh the customer's account against records and policy, decide on a remedy within their authority, and explain the decision in writing.
Retail, sales and customer experience
Inside sales representatives sell from an office or from home rather than by visiting customers. They work leads and existing accounts by phone, email, and video call, prepare quotes, and move opportunities through to a confirmed order.
Retail, sales and customer experience
Outside sales representatives sell face to face, travelling a territory to meet buyers at their own premises. They demonstrate products, negotiate terms within limits their employer sets, and keep long-running accounts alive between orders.
Retail, sales and customer experience
Automotive sales consultants sell new or used vehicles from a dealership. They match what a buyer needs and can afford to the stock on the lot, arrange test drives, and take the customer through trade-in, financing, and delivery paperwork.
Retail, sales and customer experience
Real estate agents represent buyers or sellers in property transactions. They list and market properties, run viewings, advise on offers, and carry a deal through to closing while working under a licensed brokerage.
Retail, sales and customer experience
Property managers look after buildings on behalf of their owners. They collect rent, arrange repairs and maintenance, deal with tenant issues, and keep the property meeting the safety and tenancy rules that apply where it sits.
Retail, sales and customer experience
Leasing consultants fill vacant rental units. They show apartments or commercial space to prospective tenants, explain the terms, take applications, and complete the paperwork that starts a tenancy.
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