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Complaint resolution specialists take the cases front-line staff could not settle. They investigate what actually happened, weigh the customer's account against records and policy, decide on a remedy within their authority, and explain the decision in writing.
Varies by employer or jurisdictionRetail, sales and customer experience
Real estate brokers hold a higher-level licence than agents and may operate their own brokerage. They supervise the transactions their agents write, control client money held in trust, and carry responsibility for the brokerage's compliance with real estate law.
Certificate or college diplomaRetail, sales and customer experience
