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A concierge arranges the things guests need outside their room: restaurant tables, transport, tickets, directions, and local recommendations. The role depends on knowing a city well and keeping working relationships with venues, drivers, and suppliers. It is a desk-based, guest-facing job where most requests arrive without warning.
Short course or on-the-job trainingHospitality, travel and tourism
Tour guides lead groups through cities, sites, museums, or outdoor routes and explain what they are seeing. The job is part storytelling and part group management: keeping people together, on time, and safe. Work is often seasonal, outdoors, and on your feet for most of the day.
Short course or on-the-job trainingHospitality, travel and tourism
