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A concierge arranges the things guests need outside their room: restaurant tables, transport, tickets, directions, and local recommendations. The role depends on knowing a city well and keeping working relationships with venues, drivers, and suppliers. It is a desk-based, guest-facing job where most requests arrive without warning.
Short course or on-the-job trainingHospitality, travel and tourism
Travel consultants plan and book trips for clients, matching itineraries and budgets to flights, accommodation, tours, and transfers. They work in booking and reservation systems, apply fare and cancellation rules, and explain what a booking does and does not cover. When plans break, they are the person rearranging things.
Certificate or college diplomaHospitality, travel and tourism
Tour guides lead groups through cities, sites, museums, or outdoor routes and explain what they are seeing. The job is part storytelling and part group management: keeping people together, on time, and safe. Work is often seasonal, outdoors, and on your feet for most of the day.
Short course or on-the-job trainingHospitality, travel and tourism
