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Front desk agents check guests in and out, assign rooms, take payment, and answer questions at a property's reception. They are usually the first person a guest speaks to about a booking problem, a room issue, or the surrounding area. Most of the work happens at a counter, moving between a property management system, a phone, and the person standing in front of you.
Short course or on-the-job trainingHospitality, travel and tourism
Travel consultants plan and book trips for clients, matching itineraries and budgets to flights, accommodation, tours, and transfers. They work in booking and reservation systems, apply fare and cancellation rules, and explain what a booking does and does not cover. When plans break, they are the person rearranging things.
Certificate or college diplomaHospitality, travel and tourism
Tour operations coordinators keep departures running behind the scenes: booking accommodation, transport, guides, and activities, and fixing things when a supplier falls through. They hold the schedule for multiple trips at once and are the contact point for guides in the field. Most of the work is desk-based with occasional site and familiarisation travel.
Certificate or college diplomaHospitality, travel and tourism
Airline customer service agents check passengers in, tag baggage, board flights, and rebook people when things go wrong. They apply airline and regulator rules on documents, dangerous goods, baggage, and denied boarding while a queue builds behind the counter. Shifts follow the flight schedule, including very early starts and holidays.
Short course or on-the-job trainingHospitality, travel and tourism
