Occupation
Revenue officer
Revenue officers work for a tax or revenue authority on accounts that are outstanding or disputed. They contact the person or business responsible, establish what is owed and why it has not been paid, and arrange a resolution within the powers the legislation gives them.
Also known as: Tax officer · Collections officer · Revenue agent
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Occupation content
Part of Government, policy and administration
A visual day in the work
What the work involves
Review account histories and filings to establish the current position on a file.
Contact taxpayers and businesses to discuss outstanding amounts and obligations.
Negotiate payment arrangements within the authority's published policies.
Explain rights, obligations, and appeal routes to the person on the other end.
Refer files for enforcement action or specialist review where a resolution fails.
Document every contact and decision so the file supports later review or appeal.
Entry-route stepper
How people commonly enter
A bachelor's degree or college diploma in accounting, business, economics, or public administration.
Direct entry through a revenue agency recruitment process with in-house training.
Progression from a call centre, client services, or processing role in the same agency.
Movement from a credit, collections, or bookkeeping position in the private sector.
Typical training: Bachelor's degree
Licensing: Not typically licensed
Pathways: Common in public service
Work-context map
Typical work context
- Desk based
- Public facing
- High responsibility
- Predictable routine
Desk based · Public facing · High responsibility · Predictable routine
Related interests
- Conventional (organizing)
- Enterprising (leading)
- Investigative (analytical)
Conventional (organizing) · Enterprising (leading) · Investigative (analytical)
Related aptitude preparation
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