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Provides emergency and urgent care outside hospital, assessing patients at scene, treating within a defined scope of practice, and transporting them where needed. Paramedics work to medical directives and give a structured handover at the receiving facility. Many calls are not life-threatening emergencies but social, mental health, or chronic care problems.
Certificate or college diplomaPublic safety, defence and emergency response
Answers emergency and non-emergency calls, works out what is happening and where, and sends the right units while staying on the line with the caller. Dispatchers track unit status by radio and give pre-arrival instructions before responders reach the scene. The work is done entirely by voice and keyboard, under protocol, at speed.
Short course or on-the-job trainingPublic safety, defence and emergency response
