Occupation
Victim services coordinator
Supports people affected by crime as they move through the justice process, explaining what happens next and arranging practical and emotional help. The role often means being the one steady point of contact in a system that feels opaque from outside.
Also known as: Victim services worker · Victim support coordinator · Victim advocate
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Occupation content
Part of Law, compliance and justice
A visual day in the work
What the work involves
Contact people referred by police, prosecutors, or the court after an incident
Explain the steps of the justice process and what each one will involve
Refer clients to counselling, housing, financial assistance, and health services
Help prepare impact statements and arrange court familiarisation visits
Accompany clients to hearings and liaise with prosecutors and police
Keep case notes and handle sensitive information carefully
Entry-route stepper
How people commonly enter
College diploma or bachelor's degree in social work, criminology, or human services
Volunteer or front-line experience in a crisis line or community support service
Employer training in trauma-informed practice and the local justice process
Typical training: Bachelor's degree
Licensing: Not typically licensed
Work-context map
Typical work context
- Public facing
- High responsibility
- Varied work
- Team based
Public facing · High responsibility · Varied work · Team based
Related interests
- Social (helping)
- Enterprising (leading)
Social (helping) · Enterprising (leading)
Related aptitude preparation
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Skills to practise
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Related learning
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Official sources
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