Occupation
Mediator
A neutral third party who helps people in conflict talk to each other and look for an agreement they can both live with. The mediator runs the process but does not decide the outcome, which is what separates the role from arbitration.
Also known as: Conciliator · Dispute resolution practitioner · Conflict mediator
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Occupation content
Part of Law, compliance and justice
A visual day in the work
What the work involves
Explain the process and confirm that each party is taking part willingly
Meet parties separately and together to surface the interests behind their positions
Manage strong emotion so a difficult conversation can keep going safely
Test proposed options for workability with each side
Record any agreement reached in terms the parties themselves confirm
Entry-route stepper
How people commonly enter
Mediation training program accredited by a dispute-resolution body
Professional background in law, social work, human resources, or industrial relations plus mediation training
Supervised co-mediation practice and admission to a court or agency roster
Typical training: Varies by employer or jurisdiction
Licensing: Certification common, not usually required
Work-context map
Typical work context
- Public facing
- Works independently
- Varied work
- Involves travel
Public facing · Works independently · Varied work · Involves travel
Related interests
- Social (helping)
- Enterprising (leading)
- Investigative (analytical)
Social (helping) · Enterprising (leading) · Investigative (analytical)
Related aptitude preparation
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Skills to practise
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