Retail sales

About this practice suite

This suite prepares candidates for retail sales selection in the sales, marketing, customer service, and contact centres sector with 5 skill areas: customer-service judgment, situational judgment, numerical reasoning, attention and concentration and verbal reasoning. Every question was written by Novus editors for this suite — none are taken from live or leaked exams — and the full bank holds 52 scored questions across three modes, plus 8 reserve questions used to vary repeat attempts. Answer keys never ship to the browser: your answers are scored server-side, and results stay on your device.

Skills this suite practises

• Customer-service judgment — Service recovery, communication, escalation, and policy application.
• Situational judgment — Evaluating workplace responses against role-relevant principles.
• Numerical reasoning — Arithmetic, fractions, percentages, ratios, rates, estimation, word problems, and number relationships.
• Attention and concentration — Sustained focus, selective attention, and accuracy under time pressure.
• Verbal reasoning — Drawing conclusions from written information without relying on outside assumptions.

Sample questions from the guided bank

Two of the 10 guided-practice questions, shown exactly as they appear in a session. Answers and explanations are not printed here — keys stay on the server — so open guided practice to answer them and see how you did.

1. A floor associate helping a shopper choose between two similar items should primarily:

   • A. Match needs, fit, and budget with honest trade-offs
   • B. Push the highest commission item only
   • C. Refuse to compare products
   • D. Invent features neither item has

2. A customer asks if an out-of-stock size will arrive this week. You are unsure. Best?

   • A. Promise arrival tomorrow to close the sale
   • B. Check inventory/system notes and give a truthful update or offer alternatives/notify options
   • C. Say never to avoid follow-up
   • D. Guess based on a rumor from break room

Practice modes and timing

Guided practice is untimed-feeling and instructional; the mini-test is a short timed check; the full simulation mirrors a complete sitting. All three draw on separate question sets, so moving up a mode never repeats what you practised.

Study outline

Read the study outline for this suite’s skills, timings, and recommended lessons on one printable page, or download its standalone HTML file. The printable page can also be saved as a PDF from your browser.