Public relations

About this practice suite

This suite prepares candidates for public relations selection in the sales, marketing, customer service, and contact centres sector with 5 skill areas: written communication, situational judgment, verbal reasoning, critical thinking and customer-service judgment. Every question was written by Novus editors for this suite — none are taken from live or leaked exams — and the full bank holds 52 scored questions across three modes, plus 8 reserve questions used to vary repeat attempts. Answer keys never ship to the browser: your answers are scored server-side, and results stay on your device.

Skills this suite practises

• Written communication — Grammar, vocabulary, sentence correction, clarity, tone, proofreading, and workplace writing.
• Situational judgment — Evaluating workplace responses against role-relevant principles.
• Verbal reasoning — Drawing conclusions from written information without relying on outside assumptions.
• Critical thinking — Evaluating evidence, assumptions, arguments, credibility, and alternative explanations.
• Customer-service judgment — Service recovery, communication, escalation, and policy application.

Sample questions from the guided bank

Two of the 10 guided-practice questions, shown exactly as they appear in a session. Answers and explanations are not printed here — keys stay on the server — so open guided practice to answer them and see how you did.

1. A clear public message primarily needs:

   • A. Audience, intent, accurate facts, and a readable next step
   • B. Maximum jargon
   • C. Speculation presented as fact
   • D. Hidden disclaimers only

2. A reporter asks for comment on an unverified rumor. Best?

   • A. Confirm the rumor to get ahead
   • B. Acknowledge the inquiry, share only verified information, and avoid speculation
   • C. Attack the reporter personally
   • D. Invent details to fill silence

Practice modes and timing

Guided practice is untimed-feeling and instructional; the mini-test is a short timed check; the full simulation mirrors a complete sitting. All three draw on separate question sets, so moving up a mode never repeats what you practised.

Study outline

Read the study outline for this suite’s skills, timings, and recommended lessons on one printable page, or download its standalone HTML file. The printable page can also be saved as a PDF from your browser.