IT support and service desk

About this practice suite

This suite prepares candidates for it support and service desk selection in the technology, software, data, ai, and cybersecurity sector with 5 skill areas: technical reasoning, situational judgment, attention and concentration, numerical reasoning and safety judgment. Every question was written by Novus editors for this suite — none are taken from live or leaked exams — and the full bank holds 52 scored questions across three modes, plus 8 reserve questions used to vary repeat attempts. Answer keys never ship to the browser: your answers are scored server-side, and results stay on your device.

Skills this suite practises

• Technical reasoning — Applied technical principles, diagrams, tools, systems, measurements, and troubleshooting.
• Situational judgment — Evaluating workplace responses against role-relevant principles.
• Attention and concentration — Sustained focus, selective attention, and accuracy under time pressure.
• Numerical reasoning — Arithmetic, fractions, percentages, ratios, rates, estimation, word problems, and number relationships.
• Safety judgment — Hazard recognition, safe sequencing, escalation, and risk controls.

Sample questions from the guided bank

Two of the 10 guided-practice questions, shown exactly as they appear in a session. Answers and explanations are not printed here — keys stay on the server — so open guided practice to answer them and see how you did.

1. A user cannot log in after a password reset email. Educational first check for the service desk?

   • A. Reset the domain controller password for everyone
   • B. Confirm the account is unlocked, MFA is reachable, and the reset link was used before expiry
   • C. Disable MFA permanently for convenience
   • D. Ask them to share the temporary password in chat for you to try

2. A caller demands admin rights 'right now' to install unapproved software. Best response?

   • A. Grant local admin immediately to end the call
   • B. Argue about company policy for ten minutes without documenting
   • C. Explain the request path, open a ticket for approval, and offer approved alternatives if available
   • D. Give them a shared admin account password

Practice modes and timing

Guided practice is untimed-feeling and instructional; the mini-test is a short timed check; the full simulation mirrors a complete sitting. All three draw on separate question sets, so moving up a mode never repeats what you practised.

Study outline

Read the study outline for this suite’s skills, timings, and recommended lessons on one printable page, or download its standalone HTML file. The printable page can also be saved as a PDF from your browser.