Account management

About this practice suite

This suite prepares candidates for account management selection in the sales, marketing, customer service, and contact centres sector with 5 skill areas: situational judgment, customer-service judgment, numerical reasoning, critical thinking and verbal reasoning. Every question was written by Novus editors for this suite — none are taken from live or leaked exams — and the full bank holds 52 scored questions across three modes, plus 8 reserve questions used to vary repeat attempts. Answer keys never ship to the browser: your answers are scored server-side, and results stay on your device.

Skills this suite practises

• Situational judgment — Evaluating workplace responses against role-relevant principles.
• Customer-service judgment — Service recovery, communication, escalation, and policy application.
• Numerical reasoning — Arithmetic, fractions, percentages, ratios, rates, estimation, word problems, and number relationships.
• Critical thinking — Evaluating evidence, assumptions, arguments, credibility, and alternative explanations.
• Verbal reasoning — Drawing conclusions from written information without relying on outside assumptions.

Sample questions from the guided bank

Two of the 10 guided-practice questions, shown exactly as they appear in a session. Answers and explanations are not printed here — keys stay on the server — so open guided practice to answer them and see how you did.

1. An account manager reviewing renewal risk should primarily weigh:

   • A. Usage trends, stakeholder sentiment, open issues, and contract timing
   • B. Which competitor ran the loudest ad this week
   • C. How many cold emails the SDR sent last quarter
   • D. Whether the logo looks good on a slide

2. A champion leaves the customer; adoption is soft two months before renewal. Best first move?

   • A. Ignore until the renewal call
   • B. Map new stakeholders, diagnose value gaps, and propose a recovery plan with clear owners
   • C. Threaten to pause support unless they renew early
   • D. Offer an unauthorized 50% discount in chat without approval

Practice modes and timing

Guided practice is untimed-feeling and instructional; the mini-test is a short timed check; the full simulation mirrors a complete sitting. All three draw on separate question sets, so moving up a mode never repeats what you practised.

Study outline

Read the study outline for this suite’s skills, timings, and recommended lessons on one printable page, or download its standalone HTML file. The printable page can also be saved as a PDF from your browser.