Learn by Novus · Open practice pack v1

In-tray and e-tray exercises: applied practice: open practice pack: answer key

20 untimed questions across 4 authored sections.

This is untimed educational practice for one applied skill. It is not a clinical, diagnostic, employment, or professionally recognized assessment, it does not produce a score or credential, and for the judgement and safety families it is not a substitute for your employer's own policies, training, or legal duties.

Answer key

ItemChoiceAnswer
in-tray-applied-s01-q01AConfirm the delivery slot, because it is the only item whose option disappears today
in-tray-applied-s01-q02DDeal with the two-hour item; a sender's flag describes their priority, not the actual deadline
in-tray-applied-s01-q03BClear it now if it releases somebody else or removes a deadline; otherwise schedule it with the rest
in-tray-applied-s01-q04CAnswer them together with one consistent account, and tell each of them that the other is involved
in-tray-applied-s01-q05DForward it to the right owner, tell the sender who now has it and why, and keep a note until you see it acknowledged
in-tray-applied-s02-q01BA, because it has the least slack relative to its length and C cannot start until it is done
in-tray-applied-s02-q02CThe one with a clear, checkable output that they already have the information to produce
in-tray-applied-s02-q03ASay you cannot attend, explain why, ask what input is needed, and offer it in writing or attend only for the part that concerns you
in-tray-applied-s02-q04DAsk when it is needed by and what it is for, then schedule it and say when it will be done
in-tray-applied-s02-q05CList the commitments with their deadlines, agree with whoever owns the priorities what moves, and confirm the revised plan
in-tray-applied-s03-q01DTell both what you can do today, ask each what happens if theirs waits until tomorrow, and decide on the consequences
in-tray-applied-s03-q02AAcknowledge it, say what it would displace, and confirm with your manager before changing the plan
in-tray-applied-s03-q03CDecline the specific request, say what you could do instead or when you could do it, and be exact about both
in-tray-applied-s03-q04BEstablish the facts first, then reply to the sender with the correction and a plan, copying the same people once
in-tray-applied-s03-q05ATreat each addition as a change: state its effect on the date or on what gets dropped, and get that confirmed
in-tray-applied-s04-q01CThe answer or decision, what happens next, who does it, and by when
in-tray-applied-s04-q02BAsk each one the specific question only they can answer, with the deadline and why it is needed
in-tray-applied-s04-q03DSend a short summary of what has been settled, what decision is outstanding, and the specific question for them, with the chain attached for reference
in-tray-applied-s04-q04AHand each live item to a named person with its current state and deadline, and say in your absence message who to contact for what
in-tray-applied-s04-q05BSend a correction now to exactly the people who received the original, saying plainly what was wrong and what the right figure is